Free UK Shipping and Returns

All orders for delivery in the UK are shipped free of charge as standard.

We also offer 120 day free returns on all UK orders.

You can buy our clothes safe in the knowledge that we’ll take them back if they aren't right for you. All the risk and cost is on us.

Our suggestion is to use the free shipping option wherever possible.

 

UK Shipping Methods and Delivery Times

We ship using a variety of third party couriers, but normally use Royal Mail 48 Tracked or DPD Next Day.

Although the DPD service is termed 'Next Day', it may take more than 24 hours to reach you. This is outside our control and down to the dispatch times from our fulfillment centre and the terms offered by DPD. You should assume that both the Royal Mail Tracked 48 and the DPD Next Day services will normally be delivered within 48 hours (2 working days) of your order being placed.

Our fulfillment centre chooses the best option at the time of dispatch and you cannot select a preference for the method of free delivery at checkout.

If next day delivery is absolutely required, and if you are ordering before 2pm, you can choose to pay for one of several services from DHL or Fedex that will guarantee next day delivery.

If you opt to pay the additional charge for next day delivery but are ordering after 2pm, we cannot guarantee that your order will be delivered next day. Our fulfillment centre will try to accommodate next day delivery for orders received after 2pm, but these cannot be guaranteed.

Whilst we do our best to ship your order on the day you order or the day after, please allow up to three business days for us to fulfill your order and issue you a notification of dispatch.

You will receive an email notifying you that your order is on its way the moment it leaves our fulfillment centre along with a tracking number wherever possible.

Once you receive your dispatch notification, you should expect your package within 1-2 business days.

Please note that while our fulfillment centre will issue you a tracking number once we have sent out your package, you may not be able to track your package immediately. You must wait until your package is scanned in by the relevant courier service for tracking to activate.

 

International Shipping

We ship anywhere in the World using DPD.

DPD calculates your shipping rates based on weight and destination at the time of checkout.

Rates are exclusive of taxes, duties, and customs fees.

DPD also requires that the customer or person stated as the recipient of the delivery is responsible for customs duties and taxes.

We are not able to determine import taxes, as they depend on a number of factors including but not limited to the country of shipping destination and product price.

We cannot guarantee international delivery time as it depends on how efficient the customs process in your country is at the relevant time.

All international packages are trackable once they leave our fulfillment centre and are scanned by the courier service.

 

Returns

Return shipping is free within the UK.

If you’re returning from overseas, we ask that you cover the cost.

To start the return process, visit our Returns page and enter your order number and email address.

You can return an item for a full refund within 120 days of dispatch.You can learn more about our Returns policy and guarantee on the Returns page.

But, the bottom line is that we offer a 120 day no questions full money back guarantee. We will refund or exchange any order regardless of whether you have worn it. And if you're in the UK, we will pay the cost of return.

This is intended to cover any defects in our clothes or if you have a change of mind. It is not intended to cover people returning clothes they have worn or damaged in everyday wear. We just ask that you’re sensible and don’t send us back something you’ve destroyed.

We think that’s fair.

Our whole philosophy is that if something isn't right with something you've bought from us, we want to know about it. We are trying to make superb quality clothes that are what you want to buy. If we fail, then we will fix it.

Just reach out to us. We'll make it right.

 

Got a Question?

For any specific shipping questions or any general enquiries, please contact us by sending an email to : help@elgenclothing.com.

Free UK Shipping and Returns

Return shipping is free within the UK.

You can return any item for a full refund or exchange within 120 days of dispatch, regardless of whether it has been worn (see below).

Our free UK returns process is very simple and pain-free.

To start the return process, visit our Returns page and enter your order number and email address.

Follow the instructions and select the items you want to return.

You’ll get a confirmation email with the shipping guidelines and instructions once the return request is approved.

You can learn more about our Returns policy and guarantee on the Returns page which you can find in the footer of the website.

International Returns

If you’re returning from overseas, we ask that you cover the cost of returning your items.

The return process is the same as for the UK set out above.

The only difference is that when your return request is approved the confirmation email will give you instructions on how to return your international order and how to let us know it is on its way.

Our 120 Day Money Back 'No Questions Asked' Guarantee

We want you to be completely happy with every garment that you buy from us.

Happy with the quality, the fabric, the fit and how it wears. We want you to trust us to buy more of our clothes in the future and to do that we know that you have to be happy with the clothes you buy from us.

So, if you’re not, we’ll take them back.

The bottom line is that we offer a 120 day no questions full money back guarantee. We will refund or exchange any order regardless of whether you have worn it. And if you’re in the UK, we will pay the cost of return. 

This is intended to cover any defects in our clothes or if you have a change of mind. It is not intended to cover people returning clothes they have worn or damaged in everyday wear. We just ask that you’re sensible and don’t send us back something you’ve destroyed.

We think that’s fair.

Our whole philosophy is that if something isn’t right with something you’ve bought from us, we want to know about it. We are trying to make superb quality clothes that are what you want to buy. If we fail, then we will fix it.

Just reach out to us. We’ll make it right.

When we started, we wrote more about our guarantee that you can read here.

Got a Question?

For any specific returns questions or any general enquiries, please contact us by sending an email to : help@elgenclothing.com.

Why Merino?

Merino wool has been termed nature's best technical fabric.

Softer and lighter than standard wool while also more efficient at temperature control than cotton.

It’s naturally odour resistant, allowing for all-day wear and low maintenance.

Better for you and the planet.

Cut to make you look great, made to last.

We've made our sweaters from the best extra-fine Merino fabric we could find. Ethically reared and sustainably sourced from small herd Australian merino farms.

The fibres are spun and dyed in one of Italy's finest mills. 

All the panels are knitted separately on a flatbed knitting machine. They are then sewn together using a technique called interlock weaving. Making the seams considerably stronger and the whole garment more durable, reducing stress on the fabric. It's only achievable by a highly skilled artisan and found on the highest quality knitwear.

We've cut our sweater to look great on you while being comfortable enough for all-day wear. Fitted through the chest and back, while loosening off through the midsection. This Merino sweater is cut to perfectly fit over our T-shirts. Following the neckline exactly, and fitting together flawlessly.

The Elgen Merino Sweater in Navy

To get the best fit, we suggest comparing our garment's measurements against one you already own. Best to lay it flat on the floor and measure from the outside in.

Our sweaters  are semi-fitted (mainly across the shoulders and back) if you like a looser fit we would suggest sizing up.

Your Body Measurements

Chest In Inches	36	38	40	42	44	46
Size	XS	S	M	L	XL	XXL

The T-shirt's Measurements

Size	XS	S	M	L	XL	XXL
Chest Circumference	34 - 36" (86 - 91 cm)	36 - 38" (91 - 96 cm)	38 - 40" (96 - 101 cm)	40 - 42" (101 - 106 cm)	42 - 44" (106 - 112 cm)	44 - 46" (112 - 116 cm)
Body Length	26.4" (67 cm)	26.8" (68cm)	27.2" (69 cm)	27.6" (70 cm)	28" (71 cm)	28.3" (72 cm)
Shoulder Width	15.4" (39 cm)	15.7" (40 cm)	16.5" (42 cm)	17.3" (44 cm)	18.1" (46 cm)	18.9" (48 cm)
Sleeve Length	25.5" (65 cm)	25.9" (66 cm)	26.3" (67 cm)	26.7" (68 cm)	27.2" (69 cm)	27.2" (69 cm)
Hem Width	14.6" (37 cm)	15.4" (39 cm)	16.1" (41 cm)	16.9" (43 cm)	17.7" (45 cm)	18.5" (47 cm)