Welcome to the terms and conditions for using the elgenclothing.com website. By placing an order with us, you are agreeing to accept these terms and conditions (‘The Conditions’).


Our terms and conditions can potentially change at any time, and it is up to you to check them regularly before ordering products in case there are any changes. If you don’t agree with the terms and conditions set out below, you shouldn’t use or access this website.


If you have any queries about our terms and conditions, please contact our Customer Service on +44 (0) 20 3318 2761 or by email on help@elgenclothing.com, before placing an order.


GENERAL INFORMATION

Elgenclothing.com is a part of Elgin Clothing Limited t/a Elgen Clothing (‘Elgen’), registered in England & Wales, Company No. 11930930.

Our registered office is 102 Savernake Road, London, NW3 2JR.

Our registered VAT number is GB322799480.

Elgen’s total liability for any claim, however it arises, will not exceed the price of the goods supplied by Elgen to the customer, together with any postage costs incurred. Elgen will not be liable for any resulting customer loss, whether this arises from a breach of duty in contract or in any other way.

Elgen cannot accept any liability for a failure to comply with specific instructions stated in a catalogue or on the website. This statement does not affect customers’ statutory rights.

The terms do not affect your statutory rights.


1. TERMS OF SERVICE
The following terms and conditions shall govern the sale by elgenclothing.com and the purchase by the buyer. By placing orders with elgenclothing.com, it is deemed that you have read, understood and agreed to our Terms & Conditions. If you find any subject in the Terms & Conditions not to be acceptable, please do not enter this website or contact Elgen before placing your order.

 

2. PRICES
All prices are retail prices and are stated in GBP. Prices unless stated do not include: taxes, duties, import fees charged by your local government, service, payment or delivery charges depending on country. We retain the right to adjust the prices of any items that are incorrectly priced, or for the purposes of price reductions or increases, without prior notice.

As customs policies vary by country, we cannot anticipate what these charges will be and therefore Elgen will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased Elgen products reach your country.

 

3. PAYMENT
We accept most major debit cards, credit cards, Paypal, Pay by Amazon, Google Pay, Shop Pay, Pay with Klarna or any other methods which may be clearly indicated on our site from time to time.

Elgen encrypts all your card information via Shopify Payment using the so-called SSL (Secure Socket Layer) protocol. This means that no unauthorised persons will be able to view your card number or other information during the transaction. In order to keep a high level of security for our customers, we may request further correspondence from the purchaser in the event that we suspect a fraudulent order.

 

4. DELIVERY
All orders are shipped with DPD or Royal Mail. When your order leaves our warehouse you will receive a tracking number via e-mail in order for you to track your order where applicable. All delivery times are estimated and listed on the ‘Free Shipping’ tab of the product page.

All orders for delivery in the UK are shipped free of charge as standard.

UK Shipping Method

Elgen ships using a variety of third party couriers, but normally use Royal Mail 48 Tracked or DPD Next Day.

Although the DPD service is termed 'Next Day', it may take more than 24 hours to reach you. This is outside Elgen’s control and down to the dispatch times from Elgen’s fulfillment centre and the terms offered by DPD. You should assume that both the Royal Mail Tracked 48 and the DPD Next Day services will normally be delivered within 48 hours (2 working days) of your order being placed.

Elgen’s fulfillment centre chooses the best option at the time of dispatch and you cannot select a preference for the method of free delivery at checkout.

If next day delivery is absolutely required, and if you are ordering before 2pm, you can choose to pay for one of several services from DHL or Fedex that will guarantee next day delivery.

If you opt to pay the additional charge for next day delivery but are ordering after 2pm, Elgen cannot guarantee that your order will be delivered next day. Elgen’s fulfillment centre will try to accommodate next day delivery for orders received after 2pm, but these cannot be guaranteed.

Whilst Elgen will endeavour to ship your order on the day you order or the day after, please allow up to three business days for Elgen to fulfill your order and issue you a notification of dispatch.

You will receive an email notifying you that your order is on its way the moment it leaves the Elgen fulfillment centre along with a tracking number wherever possible.

Once you receive your dispatch notification, you should expect your package within 1-2 business days.

Please note that while the Elgen fulfillment centre will issue you a tracking number once your package has been dispatched, you may not be able to track your package immediately. You must wait until your package is scanned in by the relevant courier service for tracking to activate.

International Shipping

Elgen ship anywhere in the World using DPD.

DPD calculates your shipping rates based on weight and destination at the time of checkout.

Rates are exclusive of taxes, duties, and customs fees.

DPD also requires that the customer or person stated as the recipient of the delivery is responsible for customs duties and taxes.

Elgen are not able to determine import taxes, as they depend on a number of factors including but not limited to the country of shipping destination and product price.

Elgen cannot guarantee international delivery time as it depends on how efficient the customs process in your country is at the relevant time.

All international packages are trackable once they leave the Elgen fulfillment centre and are scanned by the courier service.

 

5. DELIVERY TIME & CHARGES
Timely delivery is based on the condition that the courier (DPD/Royal Mail/DHL/Fedex) keeps day-to-day delivery schedules. Although rare, Elgen will not be held responsible for delays with the couriers. All delivery estimates are based upon working/business days.

International customers should assume that all import taxes, customs duties and tariffs have not been included in the price charged on the website nor added at checkout and that the customer is responsible for all charges when the product lands in the country of delivery.

 

6. STOCK
All products found on elgenclothing.com are currently in stock unless the product is marked ’Sold Out’, 'Out of Stock' or for ‘Pre-Order’.

If you are interested in ordering an ‘Out of Stock' item please click the button stating ‘Notify Me When Available’ and enter your email and you’ll be automatically informed when the specified item is back in stock.

We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order. If we are unable to deliver in accordance with the Terms & Conditions of order, we will contact you and give you the opportunity to cancel the order.

Where an item is offered for sale as a ‘Pre-Order’ customer acknowledges and agrees that such item will be dispatched at a future date and wherever possible Elgen will specify such future date on the product page. Notwithstanding such projected Pre-Order delivery date Elgen shall not be liable for delivery dates which occur after such projected date. Elgen shall use reasonable endeavours to meet such projected delivery date and shall keep all customers informed of any delays thereto but will not be liable for any claims related to delivery later than such projected date.

 

7. COLOUR OF PRODUCTS & MATERIALS
The colours of products seen on elgenclothing.com will depend on the monitor from which they are viewed and can vary depending on the monitor. Therefore the colour seen on the monitor can vary from the accurate colour of the product. Please note that we have tried as accurately as possible to display the colours of the textile, lining, leather etc. as well as the tactility of all materials used.

Please note that all Elgen products are made of textiles of the highest quality and there may be a small amount of variation in the colour on every batch due to the natural fibres in the products.

 

8. SIZING
All sizes on any product viewed on elgenclothing.com are external sizes measured in cm and inches and can be found in the ‘Size Chart’ tab on each product page. The manufacturing process of our products allows for a few percentage points of variation in sizing but all products should match the size chart when measured as described.

 

9. FORCE MAJEURE
We have the right to assert force majeure in the event of strike, lockout, blockade, war, warlike event, civil war, revolution, government sanction, strike, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.

 

10. RIGHT OF WITHDRAWAL
All products purchased from elgenclothing.com have a 120-day return period from the date received by the customer. If for any reason you are unsatisfied with your purchase, simply return the goods in their original packaging and condition. Only after the returned items have been received and approved by Elgen will the amount of the purchase price be refunded to the purchaser’s account. Return shipping costs in the UK are paid by Elgen.

If you’re returning from overseas, we ask that you cover the cost of returning your items. When your return request is approved you will receive a confirmation email which will give you instructions on how to return your international order and how to let us know it is on its way.

 

11. RIGHT TO COMPLAINT
Elgen provides a 30 day right to complaint according to the Sale of Goods Act covering defective manufacture and materials registered during normal use of the item. The right to complaint does not cover defects, damages or wear and tear, resulting directly or indirectly from wrongful use, bad maintenance, violence or unauthorised operations. Complaints regarding defects or faults discovered during normal examination of the item must be communicated to Elgen within a 30 day period. Subsequently, items may be returned for either exchange, or if agreed upon, reimbursement.

 

12. CLAIMS & RETURN OF GOODS
You may return any Elgen item for a full refund within 120 days of the date you receive your order, provided the product has not been worn and is a resellable condition, or if there is a defect as set out above. Elgen will also allow returns of worn items within 120 days of the date you receive your order, but only in its sole discretion. Elgen shall have no obligation to allow the return of worn items that are not in a resellable or original condition but will endeavour to meet the concerns and return preference of genuine customers. Elgen will arrange and pay for the return shipping costs in the UK only.

At our sole discretion, Elgen reserves the right to refuse the return or exchange of any merchandise that does not meet our requirements.

To request a return, visit our Returns page or contact Elgen at help@elgenclothing.com and include:

• Order Number
• Customer’s Name
• Detail / Reason for return

 

13. PRIVACY STATEMENT
Elgen takes your privacy very seriously. We follow industry standard protection procedures to ensure your personal information is secure. All personal data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server protected by a firewall. Your credit or debit card information is encrypted using secure socket layer technology (SSL) -and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry approved security precautions.

We reserve the right to modify this statement at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, contact us: help@elgenclothing.com

 

14. GOVERNING LAW
These terms and conditions are compliant in accordance with English law and the English courts will have exclusive jurisdiction.

 

15. COPYRIGHT
The design of this website and all text, graphics, information, content, and other material displayed on or that can be downloaded from this website are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. The contents of this website are © 2019, 2020, 2021, Elgin Clothing Ltd or its respective affiliates and suppliers. All rights reserved.

You may not modify the information or materials displayed on or that can be downloaded from this website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

 

16. TRADEMARKS
Certain trademarks, trade names, service marks and logos used or displayed on this website are registered and unregistered trademarks, trade names and service marks of Elgin Clothing Ltd and its affiliates. Other trademarks, trade names and service marks used or displayed on this website are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this website without the written permission of Elgin Clothing Ltd or such other owner.

 

17. LINKING TO THIS WEBSITE
Creating or maintaining any link from another website to any page on this website without our prior written permission may be prohibited. Running or displaying this website or any information or material displayed on this website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to this website must comply will all applicable laws, rule and regulations.