Our confidence in the clothes we make is complete.
We personally select the finest raw materials and fabrics from people who take as much care as we do in what they make. Our goal is to use the best quality yarns and trims and to always work with suppliers who are committed to fair treatment of their workers and minimising environmental impact.
That means that we begin with integrity.
We work with a handful of factories, in the UK where practical, to turn those fabrics into timeless quality essentials. All of the people who cut and sew our garments are artisans who work to the highest standards.
Taken together, this allows us to make some very bold promises for the clothes we make.
They are the best value, highest quality essential menswear pieces you can choose to buy.
The authenticity, integrity and quality of our clothes also allows us to make another promise.
The Elgen Guarantee:
We will exchange or refund any purchase within 120 days, no questions asked.
We’ll even pay for the full cost of UK returns.
What does this mean for you?
This means that you can buy any of our clothes, safe in the knowledge that, if you don’t like them, or if they don’t fit or even aren’t just quite as you expected, you can return them.
You can exchange for another size or colour, or you can request a refund.
If you try something and it’s not right, then you’ll lose nothing. The cost is on us.
Fair Wear and Tear
This also means that if you’ve worn a garment you’ve bought from us and a defect becomes apparent, then the same guarantee applies.
Our only caveat is that the guarantee does not apply to clothes that have been worn and damaged where that has nothing to do with the integrity of the garment.
This is intended to cover any defects in our clothes or if you have a change of mind. It is not intended to cover people returning clothes they have worn or damaged in everyday wear. We just ask that you’re sensible and don’t send us back something you’ve destroyed.
We think that’s fair.
Our guarantee is a promise from us about the quality of our clothes and our genuine approach to all our customers.
Try anything and take us at our word.