Free UK Shipping and Returns
All orders for delivery in the UK are shipped free of charge as standard.
We also offer 120 day free returns on all UK orders.
You can buy our clothes safe in the knowledge that we’ll take them back if they aren't right for you. All the risk and cost is on us.
Our suggestion is to use the free shipping option wherever possible.
UK Shipping Methods and Delivery Times
We ship using a variety of third party couriers, but normally use Royal Mail 48 Tracked or DPD Next Day.
Although the DPD service is termed 'Next Day', it may take more than 24 hours to reach you. This is outside our control and down to the dispatch times from our fulfillment centre and the terms offered by DPD. You should assume that both the Royal Mail Tracked 48 and the DPD Next Day services will normally be delivered within 48 hours (2 working days) of your order being placed.
Our fulfillment centre chooses the best option at the time of dispatch and you cannot select a preference for the method of free delivery at checkout.
If next day delivery is absolutely required, and if you are ordering before 2pm, you can choose to pay for one of several services from DHL or Fedex that will guarantee next day delivery.
If you opt to pay the additional charge for next day delivery but are ordering after 2pm, we cannot guarantee that your order will be delivered next day. Our fulfillment centre will try to accommodate next day delivery for orders received after 2pm, but these cannot be guaranteed.
Whilst we do our best to ship your order on the day you order or the day after, please allow up to three business days for us to fulfill your order and issue you a notification of dispatch.
You will receive an email notifying you that your order is on its way the moment it leaves our fulfillment centre along with a tracking number wherever possible.
Once you receive your dispatch notification, you should expect your package within 1-2 business days.
Please note that while our fulfillment centre will issue you a tracking number once we have sent out your package, you may not be able to track your package immediately. You must wait until your package is scanned in by the relevant courier service for tracking to activate.
We ship anywhere in the World using DPD.
DPD calculates your shipping rates based on weight and destination at the time of checkout.
Rates are exclusive of taxes, duties, and customs fees.
DPD also requires that the customer or person stated as the recipient of the delivery is responsible for customs duties and taxes.
We are not able to determine import taxes, as they depend on a number of factors including but not limited to the country of shipping destination and product price.
We cannot guarantee international delivery time as it depends on how efficient the customs process in your country is at the relevant time.
All international packages are trackable once they leave our fulfillment centre and are scanned by the courier service.
Return shipping is free within the UK.
If you’re returning from overseas, we ask that you cover the cost.
To start the return process, visit our Returns page and enter your order number and email address.
You can return an item for a full refund within 120 days of dispatch.You can learn more about our Returns policy and guarantee on the Returns page.
But, the bottom line is that we offer a 120 day no questions full money back guarantee. We will refund or exchange any order regardless of whether you have worn it. And if you're in the UK, we will pay the cost of return.
This is intended to cover any defects in our clothes or if you have a change of mind. It is not intended to cover people returning clothes they have worn or damaged in everyday wear. We just ask that you’re sensible and don’t send us back something you’ve destroyed.
We think that’s fair.
Our whole philosophy is that if something isn't right with something you've bought from us, we want to know about it. We are trying to make superb quality clothes that are what you want to buy. If we fail, then we will fix it.
Just reach out to us. We'll make it right.
Got a Question?
For any specific shipping questions or any general enquiries, please contact us by sending an email to : firstname.lastname@example.org.